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Free template pack

Deposit and cancellation terms pack

Plain-English wording for deposits, cancellation fees and refunds, with booking confirmation text and a checklist for keeping your terms fair.

What’s inside

  • Deposit terms wording
  • Cancellation and refund wording
  • Booking confirmation text
  • Fairness checklist
  • Messages for asking for a deposit

Written for UK small businesses. Copy, edit and use it straight away, or download it as a PDF.

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The guide that goes with it

Deposits and cancellation fees: how to take them fairly and legally When you can keep a deposit, how to set a fair sliding scale of cancellation fees, the 14-day cancellation right for online and phone bookings, and re...

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