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Free template pack

No-show prevention pack

A ready-to-use no-show and late-cancellation policy, booking confirmation and reminder messages, and scripts for handling a customer who didn’t turn up.

What’s inside

  • No-show and cancellation policy template
  • Booking confirmation message
  • Reminder texts and emails (48 hours, 24 hours, same day)
  • What to say when someone doesn’t turn up
  • Rebooking message

Written for UK small businesses. Copy, edit and use it straight away, or download it as a PDF.

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The guide that goes with it

The no-show playbook: how to stop customers not turning up Why customers miss appointments and the step-by-step playbook to stop it: confirmations, reminder timing, an easy way to rearrange, fair deposits and...

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